To get in touch with us, please fill out the form below and we will take it from there.

Please note that for requests which contain goods with a value of less than 1000 EUR/USD, we automatically add a processing fee of 45 USD.

Frequently Asked Questions

If I'm from the USA, can you provide me the W-9 and TIN?

Prusa Research a.s. is a foreign person (entity) and therefore is not registered with the IRS. We are based in Prague, Czech Republic (EU).

Instead of a W-9, we can provide you with a completed W-8 form (W-8BEN-E) which should be enough in most cases to register Prusa Research a.s. as a vendor.

You can download W-8BEN-E from here in PDF format.

Do you have a reseller in the US?

Yes. The only authorized official reseller for education, government and enterptise sales in the United States is Printed Solid. You will be fully covered by our warranty and you will be eligible for our 24/7 customer service when buying from Printed Solid.

Tell me more about VAT exclusion and tax exemption...

Please note that no taxes are included for customers outside the European Union (EU), import taxes are to be applied upon arrival, based on country laws. Customers with shipping addresses outside of the EU are responsible for all duties, import taxes, and brokerage fees.

What are the purchase order terms?

We accept Purchase Order (POs) with Net 30 payment terms only if you are ordering for a school (district) or a library. All POs are subject to approval.

What about accepted payment options?

You will most likely prefer a Purchase Order method with Net 30 payment terms (available to schools, districts, and libraries only). An invoice will include instructions for wire transfer.

IMPORTANT: Please, include the invoice number either in the message to the recipient of your wire transfer or reference. It helps us pair your payment with your order.

Additionally, we accept Paypal and all major credit or debit cards on our e-shop.

How long will I wait for the delivery?

Once your order is placed and processed, it will be fulfilled according to our lead times. If your order contains a 3D printer, it will be added to the manufacturing queue at that time.

The current transit time to the US is 2-3 days.

It's difficult to predict how long the customs clearance process will take because it also depends on the price of the order. However, we've been working with international delivery companies for many years and we have mastered our part in the whole process.

Do you offer educational discounts?

Yes, we do offer an educational discount of 5 % on the MK3S+ line of 3D printers, Original Prusa Enclosure, filaments, and spare parts. All discounts are subject to approval.

Are you 3D printers fitted with a US power cable?

Yes. Though manufactured in the EU, we fit every printer with a power cord according to the country where the printer will find its new home.

Are you providing support about orders, shipping and printers usage?

Yes, of course. The fastest way to get in touch with the support team is the 24/7 Live chat service found on our website.

Original Prusa i3 MK4

The MK4 is the latest edition of our flagship 3D printing workhorse. It combines the reliability and safety features of its predecessors with high-speed performance enabled by Input Shaper support. It brings plenty of new features like a perfect smooth first layer thanks to the Loadcell sensor (no manual adjustments needed).

Original Prusa SL1S SPEED

Original Prusa SL1S 3D printer is based on the MSLA printing process. Unlike Original Prusa i3 machines, this printer uses a high-resolution LCD panel and a UV LED to cure thin layers of resin to achieve an unprecedented level of detail. Curing and Washing Machine available separately.

Original Prusa MINI+

Introducing our new smart and compact 3D printer Original Prusa MINI+ with all the bells and whistles you would expect from the creators of the award-winning MK2S and MK3S+! With replaceable spring steel sheets and plenty of useful features, the MINI+ is a big printer in a compact body!

Original Prusa MMU3

Original Prusa i3 MK3S+ Multi Material 2S is a completely unique consumer option allowing to print with up to 5 different materials simultaneously. The enhanced version 2S is much simpler than original MMU, which makes it easier to use and less sensitive to the quality of filament.

GREAT USER SUPPORT

We are providing full 24/7 customer support with live chat and e-mail in several languages. There are also unofficial user groups on Facebook, where makers help each other. You will never be alone in the big world of 3D printing!

UPGRADABILITY

One of the most popular features of Original Prusa i3 concept is upgradability. If you buy our 3D printer, you can upgrade it later to the new version, so you don't need to buy the whole new model every two years as you get used to with your phone or laptop. 😉

READY TO PRINT SETTINGS

We provide high-quality print settings with the printer and we are developing our own slicing software. In PrusaSlicer you can set everything you want. It's very easy to use and we are adding new features regularly.

THE BEST ASSEMBLY INSTRUCTIONS

We didn't want to leave anything to chance, so our assembly instructions are pictured to the smallest detail. All fasteners and mechanical parts have 1:1 drawing so you can easily find them, and there is no chance of you picking a wrong one.

FUN TO ASSEMBLE

Assembling the kit is an excellent first step to the world of 3D printing. You will understand the principles of printer construction and get a huge advantage when you need to solve possible problems and replacements later.

QUALITY GUARANTEED BY JOSEF PRUSA

Prusa Research is a 3D printing company based in Prague, Czech Republic. It was founded in 2012 by Josef Prusa, one of the core RepRap developers, as a one-man startup and grows to a 600+ team now.

This book will help you understand what kinds of 3D printing technologies are currently available and how they work. We will take you through the whole process of 3D printing, starting with obtaining a printable 3D model, through the pre-printing preparations, to the final post-processing of a printed object. You will learn what an extruder is, as well as slicing, perimeters or infill. We’re going to explain the differences between commonly used materials, and how to utilize 3D printing for practical application. This book will give you a very good understanding of 3D printing and also provide you with all the basic knowledge required to start. The only thing remaining will be to buy a 3D printer and start printing!

• 60+ pages about 3D printing
• Material guides
• 3D printing process from A to Z
• Which 3D printer is the best for you?
• …and more!

You can either purchase my e-book or get it for free by entering your email and agreeing to subscribe to my newsletter below. If you choose the first option, you will get the book for 5 USD / EUR in print form and we will not process your personal data. If you choose the second option, you will receive the e-book for free. After that, we will occasionally send you news from Prusa Research and other tips & tricks from the world of 3D printing that I think might be useful for you. Of course, you can unsubscribe whenever you want and we never send you unsolicited advertising.

– Jo Prusa